A practice. The critical cases others won’t take.
I diagnose what no one stopped to understand. And I fix it — or leave you one step from the solution.
Proof
Three cases, told at class level — what is solved for one client is never recounted to another.
The conversion that passed every test.
An AI-assisted COBOL→Java migration produced code that passed every automated test. In production, the figures drifted €0.003 per transaction — a rounding behaviour silently lost in translation. The tests asked “does it run?”. The missing question was “does it still mean the same thing?”. That question is the work.
The question no one had asked.
Twenty-five calls a week, between midnight and six, on a system where five minutes down made the evening news. The right question wasn’t “how do I fix this faster?” — it was “does every one of these need to wake someone at three in the morning?”. They didn’t. Classifying each job by owner and by real urgency: the night calls dropped 95%.
Right against the manufacturer’s own specialists.
A connection fault that the manufacturer’s top-tier support — the lab team, the ones who know the product better than anyone — insisted, three times, was not where I was pointing. I had no access to the internals; I knew where it lived all the same. I built the diagnostic that tested exactly the hypothesis they were refusing, and asked them to run it. They ran it. Silence.
And when the case calls for a tool that doesn’t exist yet, I build it. Not because it comes cheap; because no one else saw it was needed.
34 years in critical systems and automation · ISO 22301 Lead Auditor (BSI) · ISO 9001 · ITIL Expert.
What I built from scratch — the method, the audit engine, the infrastructure — lives at DiagnosticMind →
The door
The hard case rarely arrives early — it arrives after it has already resisted everyone else. That is where I come in. If it is your case, write to me. I reply fast and without hedging; I take the ones that are mine.
ramada@pauloramada.pt